OrderingProcess

1. Submit the Pet Portrait Order Inquiry Form

2. Submit Photograph References (via e-mail or postal). Producing excellent pet reference photos is a critical step in creating your beautiful custom pet portrait. I can always adjust for shadows, poor lighting, or a mediocre background. However, better pet photos usually translate into superior pet portrait paintings. Extra photos are also suggested as these can serve as a reference for coloring, close-up details, and personality. Subjects, features or backgrounds can be combined or omitted from separate photographs as required to achieve the desired end result. Click here for Photography Tips to take the best pet photos.

3. Confirm order. Due to the nature of custom work, I will need to confirm project details with you by sending you a contract agreement including price information (to view the sample agreement form click here.) Please read the document carefully and sign, and send it back to me.

4. Make Deposit. Please make the initial payment, which is ½ of the basic portrait pricing specified in the price information, as a good faith deposit. I accept payment either by check payable to Melissa Smith or credit card payment through PayPal. Please email me to request mailing address or PayPal invoice. I will send you an email confirmation once your deposit and photos are received.

5. Approve Painting. I will email you a rough sketch of the painting and please email your approval if the image is acceptable. At the point of your approval, I will start working your project and your good faith deposit will become nonrefundable. When the pet portrait is completed, I send a digital proof of the final painting to you via email. If desired, reasonable alterations can be made to the portrait until you're completely satisfied.

6. Final Payment. Upon your approval, you will be responsible of the remaining balance of the portrait, shipping fees, and additional costs, if any. Payment must be made in full prior to shipment or pick-up of the pet portrait painting.

7. Shipment/Delivery. Once your final payment is received and verified, your painting will be insured and shipped. Please be advised that the verifying process may take up to three weeks if paid by check. I currently utilize UPS Ground delivery. If you prefer another shipping method, please let me know. Additional fees may be required. Sale is final after shipment. You can also arrange for pick-up in the Dallas TX area.

Turnaround: Please allow approximately 4-6 weeks for the entire process from the date I receive your order form and the initial payment. Because of the nature of custom work, actual delivery time may vary, and turnaround time can be shorter or longer than listed above depending on the amount of orders received and the nature of your project. If you have a special date in mind, please let me know, and, if possible, I will try to get the portrait completed to you in time.

PricingInformation

Please ask about rates for special requests, multiple pet portrait orders, or any other canvas dimensions you have in mind. Special requests welcome.

*Shipping/Handling within the US by UPS Ground.